Return Policy

Upon receipt of the product, the Customer must check that the package is perfectly sealed and that the number of packages delivered corresponds to what is indicated. In the event of tampering and/or damage, the Customer must immediately contest the delivery by writing “RESERVATION FOR DAMAGED PACKAGING” on the copy of the delivery document to be signed and returned to the Courier. In the absence of such notice, Zio Pasquale grants the Customer 2 (two) days from the delivery of the goods. Therefore, the Customer may exercise the right of withdrawal within 2 (two) days from taking possession of the ordered goods by simply notifying Zio Pasquale. The right of withdrawal may be exercised in the following ways:

• by submitting an explicit statement of the decision to withdraw from the contract via email to: eshop@ziopasquale.it
• by submitting an explicit statement of the decision to withdraw from the contract by regular mail to Zio Pasquale – Via 2 Giugno sn, Z.I. C, 72013 Ceglie Messapica (Brindisi), Italy
• by calling +39 339 653 6685.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

The right to return the product and to request a refund of the amounts paid is excluded if the Customer has begun to use the purchased products. The return of the products and the refund of the price are always subject to the integrity of the purchased products, provided that the condition of the product at the time of delivery has not been altered. In the event of use of the product and/or handling by the Customer, damaged products, products without original packaging, damaged original packaging, or products returned incomplete, including accessories, Zio Pasquale will not accept the return.